Scam Phone Call from Microsoft? | Safe Computing and PC Maintenance | Forums

<original message received via email … please post in forum>

Hi Jim and Chris.  

I received a very interesting phone call today from Microsoft Software Help Support.  The man on the phone (Ron) who spoke very poor English said that my computer was signaling them that it had some hurtfull files and he was going to talk me through to clean them up.  He proceded to tell me to go on the computer and click on start then my computer then management where it brought up this snapin launcher and click to continue.  I did not know what to do (if this guy was really from Microsoft or what) I told him I had my baby in the tub and needed to call him back.  He gave me a # and his name, and to call him when I had time to clean these files.  What do you think?  I have never had a phone call like that, even when a few years ago my computer was hacked into and froze.  Do you know what this snapin launcher does? I follow your blog all the time and trust you.  I have Kaspersky on both computers and also run all the latest windows updates.  Please help.

Hi Chris, 
Thank you for your response.   No, I have not started a support ticket with Microsoft.  I should report this #to them.   
Last week I was looking up some tips on cleaning my Magnalite cookware and encountered a bad site.  My security system alerted me of virus, and malicius files.  I followed the steps and cleaned them out.   Do you think there is a connection?   Is there something else I should do to make sure they are off my computer?  
Thanks again.  I am off to work.